Who these terms address
This review draft concerns the business-facing shop at shop.exsel.ai and the proposed seller, Exsel AI Inc., 254 Chapman Road, Newark, Delaware 19702, United States. The incorporation record, company registration number, legal notice address and applicable governing-law provisions remain to be verified. This is a catalogue and quote-request service at present. Browsing or requesting a quote does not place an order or charge a card.
Business accounts and authority
A person requesting a trade account or quote should act for a business and have authority to provide its details. The business should keep its company name, registration and tax identifiers, billing and delivery addresses, and contact details accurate. Exsel may ask for reasonable evidence of business identity, beneficial ownership or resale status before offering terms. A submitted application is not approval, and account access may be restricted while information is checked.
Account security and permitted use
The account holder should protect login credentials, limit access to authorised staff and notify Exsel of suspected misuse. Visitors may use product information to evaluate an intended purchase. They should not scrape the catalogue at scale, impersonate others, interfere with the service, submit false enquiries or upload harmful material. Exsel may suspend access while investigating a credible security or abuse report and should give an explanation where practicable.
Catalogue, quotes and contract formation
A listing, stock indicator, translation, image or automated acknowledgement is information, not an offer to supply. Exsel may check price, stock, destination and restrictions after an enquiry. A quote should identify the product, GTIN or manufacturer part number where available, quantity, currency, tax treatment, delivery charge, validity period and any special conditions. A contract arises only when Exsel accepts the buyer's order in writing. If a written quote and these website conditions conflict, the expressly agreed order terms should identify which provision governs.
Product information and suitability
Manufacturer and licensed catalogue data can change or contain errors. Packaging, region, colour, bundle content and model revision should be verified against the final written quote. A buyer should confirm that a product is suitable for its intended use and lawful to import, stock and resell in its market. Exsel should disclose known material substitutions or quantity changes before acceptance. See the separate Product Information and Resale page for evidence and marketplace-listing limits.
Prices, taxes and currency
Current public prices are on enquiry. Currency selection changes the display context and does not create a payable amount. A written quote should state its currency and whether VAT, sales tax, customs duties, delivery, insurance or other charges are included. Tax treatment depends on seller location, buyer status, destination and the transaction route. No country-wide tax promise should be inferred from a translated page. A quote must be corrected before acceptance if its tax assumptions are wrong.
Payment and credit
Online card checkout is currently disabled. Exsel should specify accepted payment methods, due date and any credit terms in the quote and invoice. No financing, deferred-payment, wallet, promotional-credit or automatic foreign-exchange service is offered by this website merely because a locale or currency appears in the selector. The buyer should use payment instructions supplied through a verified Exsel channel and confirm any changed bank details independently.
Availability, partial supply and cancellation
Stock can change between enquiry and written acceptance. The order confirmation should state whether partial fulfilment or substitution is allowed. A buyer who wants to cancel or amend an accepted order should contact Exsel promptly; entitlement to cancel, restocking charges and refund treatment must follow the written order terms and mandatory local law. Exsel should notify the buyer if it cannot supply an accepted item and agree a lawful remedy.
Delivery, collection and direct delivery
The written order should identify the delivery address, shipping service, estimated dispatch, any collection arrangement and which party arranges carriage. Direct delivery to the buyer's customer requires an express agreement identifying the recipient, paperwork and handling of the buyer's customer data. Delivery dates are estimates unless expressly guaranteed. Delay, failed delivery, refusal and rerouting should be handled under the order-specific delivery terms and applicable law.
Risk, title and transport cover
The point at which risk of loss and ownership pass must be stated in an accepted order or separate signed supply agreement. A locale page alone does not impose DAP, EXW, FCA or another Incoterm. If the parties use an Incoterm, they should specify its named place and version. Any transport insurance or additional protected-shipping service must be quoted expressly; none is included by implication.
Cross-border orders
A country homepage does not guarantee that Exsel can ship every listed item there. Before acceptance, the parties should identify the importer of record, export and import permissions, restricted goods, customs declarations, duties and taxes, and any destination-specific product documentation. The buyer should not rely on a product page as an import or marketplace-authorisation certificate. Exsel should refuse an order where the proposed route cannot be supported lawfully.
Inspection, claims and returns
The buyer should inspect deliveries promptly and report damage, shortages, wrong goods or other problems with an order reference and evidence. Claim timeframes, return authorisation, carriage costs, assessment and remedies require written, destination-aware terms. The Returns, Claims and Refunds page explains the enquiry process; it does not remove mandatory legal rights. Exsel should provide a reason when it declines a claim and a route to contest that decision.
Resale and third-party marketplaces
Buying from Exsel does not itself confer a brand licence, authorised-dealer status, a right to use protected imagery, or permission to list on Amazon or another marketplace. The buyer should check the relevant brand, platform and destination rules before ordering. Exsel should describe which invoices, provenance records or compliance documents it can actually provide before the buyer relies on them.
Promotions and referral features
The site currently makes no general promise of referral rewards, account credit or financing. If Exsel later offers a promotion, its dated offer terms should state eligibility, value, expiry, usage limits and treatment of returns. Suspected duplicate-account or promotional abuse should be assessed against the applicable offer terms, with a reasonable opportunity for the buyer to respond.
Site content and confidentiality
Exsel's site design, original text and software remain protected by their applicable rights; product names and marks belong to their owners. A quote, negotiated price or non-public supply document may be commercially sensitive. The parties should identify in writing what is confidential, who may receive it, permitted uses and any exceptions. This draft does not create a blanket non-disclosure agreement over public catalogue facts.
Liability and mandatory rights
Any cap on liability, exclusion of lost profit, warranty allocation or indemnity must be tailored to the accepted order and applicable law. This draft makes no fixed cap or exclusion. Nothing here limits liability that cannot lawfully be limited or removes a buyer's mandatory rights. A final policy should distinguish business purchases from any consumer transaction Exsel might allow.
Changes, notices and disputes
Exsel should date material changes and keep the version accepted with each order. Changes to the website should not silently rewrite an already accepted order. Service questions can be sent to https://shop.exsel.ai/contact-us/; formal notice method, governing law, dispute forum, complaint escalation and registration details require confirmation before these terms are published as binding conditions.